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Ruy W Nogueira View Drop Down
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Joined: August/11/2015
Location: Brazil
Points: 11 		Direct Link To This Post Topic: AES16e
    Posted: August/11/2015 at 8:12am
Hello everybody!

I was installing the AES16e but is not working. The sound is flowing only by the left speaker. The Mix Output mixer meter is not showing any signal. I follow all the steps presented by the manual but no success. My computer is a MAC OSX. Can anybody help me?
Ruy W
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PaulTech View Drop Down
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Joined: August/13/2004
Location: United States
Points: 5495 		Direct Link To This Post Posted: August/13/2015 at 5:02pm
What version of OSX is this?
In the Lynx Mixer click Mixer > About. What is the Mixer version and the firmware rev for the AES16e?

Also from the Mixer menu click "Restore Defaults" and see if that helps.
Paul Erlandson
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Ruy W Nogueira View Drop Down
Caracal
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Joined: August/11/2015
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Points: 11 		Direct Link To This Post Posted: August/14/2015 at 6:10am
The version is Mac OS X 10.6. 
The Lynx Mixer version is 1.0, build 45

I've click on "Restore Defaults" but the problem remains. 
Ruy W
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David A Hoatson View Drop Down
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Joined: October/01/2003
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Points: 4993 		Direct Link To This Post Posted: August/14/2015 at 7:43am
That is a VERY old version of the driver (from April 2008!).  The current version is Build 57A, and we will be coming out with another new version in the next week or so.  You should at least upgrade to Build 57A, then again when we come out with the new driver.
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
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Ruy W Nogueira View Drop Down
Caracal
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Joined: August/11/2015
Location: Brazil
Points: 11 		Direct Link To This Post Posted: August/14/2015 at 7:58am
David,

I have just installed the version you mention above. Now, I don't have the lynx mixer icon in the computer, neither the aes16e icon in audio devices. What can I do no now? 
Ruy W
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David A Hoatson View Drop Down
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Points: 4993 		Direct Link To This Post Posted: August/14/2015 at 9:07am
What type of Macintosh are you using?
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
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Ruy W Nogueira View Drop Down
Caracal
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Joined: August/11/2015
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Points: 11 		Direct Link To This Post Posted: August/14/2015 at 9:22am
Hardware Overview:

  Model Name: Mac Pro
  Model Identifier: MacPro1,1
  Processor Name: Dual-Core Intel Xeon
  Processor Speed: 2.66 GHz
  Number Of Processors: 2
  Total Number Of Cores: 4
  L2 Cache (per processor): 4 MB
  Memory: 4 GB
  Bus Speed: 1.33 GHz
  Boot ROM Version: MP11.005D.B00
  SMC Version (system): 1.7f10
Ruy W
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David A Hoatson View Drop Down
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Points: 4993 		Direct Link To This Post Posted: August/14/2015 at 10:00am
Since that MacPro is so old, it will only support a 32-bit kernel.  Build 57A should work OK with a 32-bit kernel, but I must be honest we haven't tested with a 32-bit kernel is several years.  I'll have our testing lab run some tests and let you know what we find out.  It could be that you just need to run the uninstaller and try the installation of Build 57A again.
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
Co-founder, Chief Software Engineer
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Ruy W Nogueira View Drop Down
Caracal
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Joined: August/11/2015
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Points: 11 		Direct Link To This Post Posted: August/18/2015 at 5:33am
Dear David,

I have run the uninstaller, then I installed the Build 57A. As a result it doesn't show the "Lynx Mixer Icon", neither the AES16e icon in "audio devices".

Have you tested in your lab?

Regards,
Ruy W
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Mike N View Drop Down
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Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488 		Direct Link To This Post Posted: August/18/2015 at 11:49am
Hi Ruy,

I just verified here with our 32 bit Mac Pro, OS-X 10.6.8, Driver 57A and AES16e Firmware 13.2 and everything works perfectly.

Did you restart after the Uninstall and Install?

What Firmware is on the AES16e?


Edited by Mike N - August/18/2015 at 11:49am
Michael Nicoletti
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Ruy W Nogueira View Drop Down
Caracal
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Points: 11 		Direct Link To This Post Posted: August/18/2015 at 12:16pm
Michael, 

I don't know about the firmware. How can I do to know what is the Firmware version?

Regards,
Ruy W
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Mike N View Drop Down
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Joined: November/13/2008
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Points: 2488 		Direct Link To This Post Posted: August/19/2015 at 11:17am
Sorry....You would need the Mixer open.

Have you tried:

1. Cleaning the contact pins on the card
2. A different slot in the computer
3. Installing the card in a different computer?

Thank you.
Michael Nicoletti
Lynx Studio Technology
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714-545-4700 Ext. 211
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David A Hoatson View Drop Down
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Joined: October/01/2003
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Points: 4993 		Direct Link To This Post Posted: August/19/2015 at 11:22am
You might also try changing the PROM jumper from the PROM2 position to the PROM1 position to see if that solves the problem.  It might be that you previously tried to update the firmware on the card and that failed - leaving the card in an unusable state.  Changing the jumper to PROM1 will have the card startup on the protected firmware.
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
Co-founder, Chief Software Engineer
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Ruy W Nogueira View Drop Down
Caracal
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Joined: August/11/2015
Location: Brazil
Points: 11 		Direct Link To This Post Posted: August/19/2015 at 1:09pm
Mike,

I have already tried a different slot without success. 

So, now I've just run the unistaller, moved the jumper from PROM2 to PROM1 and then installed the 57A. As result, I have the lynx mixer icon. But it is without access. When I click on the icon, I see the following message: "Unable to find any Lynx Audio Cards"
Ruy W
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Mike N View Drop Down
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Joined: November/13/2008
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Points: 2488 		Direct Link To This Post Posted: August/19/2015 at 4:13pm
Did you reboot after the driver install?
Michael Nicoletti
Lynx Studio Technology
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714-545-4700 Ext. 211
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Ruy W Nogueira View Drop Down
Caracal
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Joined: August/11/2015
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Points: 11 		Direct Link To This Post Posted: August/20/2015 at 6:13am
Yes, I did
Ruy W
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PaulTech View Drop Down
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Points: 5495 		Direct Link To This Post Posted: August/20/2015 at 12:31pm
You might try running the Uninstaloler that came with build 57a, rebooting, then downloading and installing driver build 55. Any difference?
Paul Erlandson
Lynx Studio Technology
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714-545-4700 x 206
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Ruy W Nogueira View Drop Down
Caracal
Caracal


Joined: August/11/2015
Location: Brazil
Points: 11 		Direct Link To This Post Posted: August/20/2015 at 1:56pm
Unfortunately, it didn't work. I have the same message: "Cannot find any Lynx Audio cards."
Ruy W
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