OSX Capitan & AES16e cards

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Hi,

I have 2 Lynx AES16e cards and 2 Aurora 16's, for a total of 32 I/O.

Yesterday I updated my Mac OS to OSX 10.11.2

Then I updated my (2) AES16e cards' firmware to the latest version, and installed the latest drivers. (I did this in the correct order specified on the Lynx downloads page). (My 2x Auroras' firmware were already up to date)

Then I installed the latest version of ProTools, 12.4

All went well.

Working in ProTools today I've found a problem.

I wasn't getting any outputs or inputs from my second AES16e card & Aurora 16. (The first one worked fine). In ProTools Setup I/O the Bus screen said that my outputs 17-32 were unavailable due to no DigiLink.

I also looked at the Playback Engine settings: For some reason the playback engine had changed itself to just AES16e #1. So naturally I changed the playback engine to ProTools Aggregate (which is set up as the 2x AES16e cards).
When ProTools restarted, it made all paths inactive – so no Ins or Outs at all!

I tried various shutdowns and reboots (all the obvious things) and checked my cables and connections. I even reversed the cables to eliminate them and the Auroras. Made no difference though.

In my MAC's Audio & Midi set-up, under the ProTools Aggregate Device, the first AES16e card is not lit up, as though it's not responding or available. The second one (and the Mac's own ins and outs) light up as they should.

So the problem seems to be with the first AES16e card communicating with the mac properly?

Even though, initially, when I came across the problem it was the second card not working in ProTools...

Here are my Lynx and Computer specs:

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Time and Date: 30 Dec 2015 2:08:25am

Lynx Mixer Version: 1.0 Build 58

Build Date: Aug 27 2015

Driver Version: 1.0 Build 58

Driver Date: Aug 31 2015

1: Lynx AES16e Serial Number: 2811452571 Rev: D

Firmware Version: 14.0 Date: Jul 17, 2015

Aurora 16 Serial Number: 2608332439 Rev: B

Aurora 16 Firmware Version: 28

2: Lynx AES16e Serial Number: 2808212445 Rev: C

Firmware Version: 14.0 Date: Jul 17, 2015

Aurora 16 Serial Number: 2611322103 Rev: B

Aurora 16 Firmware Version: 28

Operating system: Mac OSX 10.11.2

User region: AU

User language: en

Display language: en

Is 64-bit: Yes

Number of CPUs: 8

Memory size: 12288 MB

CPU vendor: GenuineIntel

CPU speed: 2800 MHz

Current executable file: /Applications/Lynx Mixer.app/Contents/MacOS/Lynx Mixer

>>> PLEASE DO NOT EDIT ANY TEXT IN THIS BLOCK!

Please, can someone from Lynx help me? I run a professional studio in Sydney and I need my Lynx cards and Auroras to be rock solid!

Help!

Thanks,

Nick

Hi Mike,

Yes, in the mac's audio midi setup, each card can be selected individually, as well as in the aggregate.
 
I've also tried creating my own aggregate and that didn't make any difference, I'm afraid.

Thanks,

Nick

Hi Paul,

I did as you suggested - trashed PT preferences. Set up a new aggregate device.
In Pro Tools the new aggregate was selected as playback engine. Re-did my I/O setup, and thankfully, that seemed to fix the problem - ProTools could 'see' and use all 32 I/O.

But the aggregate device in Audio Midi Setup still shows one of the AES16e cards 'greyed out' (not lit up like the other one).

'Whatever, as long as it works' I thought....

But I now find the 2 cards aren't sync-ing.

I boot up the computer, (Auroras off) and Lynx mixer opens. Card 1 is set to 44.1 and card 2 is "sync-ing" to it at 48k!!
I change card 1 to 48k, thinking card 2 will now re-sync, but it doesn't.

I change card 1 to 96k and card 2 then syncs to that. So *seemingly* ok.....

But in Pro Tools, I was playing back a dozen or so channels using the 1st Aurora, and recording my mix back into PT using inputs from the 2nd Aurora.
When I listen back to the mix I just recorded in..... it's full of noise and garbage!

So clearly the 2 cards are not sync-ing.

I've tried re-boots - all the usual things.

What should I do now?

(I have clients booked at the studio for 3 days on 3-5 Jan...... so need to fix this ASAP)

Ok, I've just tested iTunes with both Lynx cards / aurora boxes - Both work fine.

Hello?

My Clients are coming in 13 hours time and my Lynx hardware is not working properly.

If I have to cancel the 3 day booking, I stand to lose thousands of dollars.

I only did the updating because this website said Lynx hardware would work with El Capitan!

Please help!!