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Forum LockedDistortion after firmware upgrade
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ross20 View Drop Down
Caracal
Caracal


Joined: December/25/2011
Location: Australia
Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ross20 Quote  Post ReplyReply Direct Link To This Post Topic: Distortion after firmware upgrade
    Posted: January/09/2018 at 8:42am
Hello Forum ,

I have an Aurora 8 and Aurora 16 connected into 2 AES16e cards in a Mac computer ( Mac Pro - mid 2010 ) .  I have set up an Aggregate device and combined these and use Cubase 9.5.10.

I recently upgraded the Mac operating system to 10.13.2 ( High Sierra ) and the Auroras and AES16e cards to the latest firmware this being indicated on the Lynx site as being compatible ( info from the Lynx Mixer attached below ) and now have a couple of glitches with the system . 

On startup the auroras initially show the correct settings :
Sample rate : 96
Sync source : AES - A
To analogue out : AES- in
To Digital out : Analogue in
 
but as Cubase opens they change to :

To analogue out : all 3 lights lit 
To digital out : all 3 lights lit  

I then manually change these to the correct settings given above and the Auroras then pass audio .

The other glitch is an intermittently occurring distortion  for about half the time I use them ..  seems to get worse the longer the system is running . Restating the computer / Cubase / and the Auroras sometimes stops the distortion and sometimes doesn't .

Do I have to reset the Auroras to factory defaults or are these components somehow incompatible ??

I hope you can help me with this ,
Thanks in advance ,
Ross


******
>>> PLEASE DO NOT EDIT ANY TEXT IN THIS BLOCK!
Time and Date: 10 Jan 2018 3:35:17am
Lynx Mixer Version: 1.0 Build 58d
Build Date: Nov 16 2017

Driver Version: 1.0 Build 58d
Driver Date: Nov 13 2017

1: Lynx AES16e Serial Number: 2811452181 Rev: D
Firmware Version: 14.1   Date: May 17, 2016

Aurora 8 Serial Number: 2711392158 Rev: B
Aurora 8 Firmware Version: 25

LT-USB Rev: A
LT-USB Firmware Version: 5

2: Lynx AES16e Serial Number: 2811452185 Rev: D
Firmware Version: 14.1   Date: May 17, 2016

Aurora 16 Serial Number: 2612092234 Rev: B
Aurora 16 Firmware Version: 27

Operating system: Mac OSX 10.13.2
User region:      AU
User language:    en
Display language: en-AU
Is 64-bit:        Yes
Number of CPUs:   12
Memory size:      12288 MB
CPU vendor:       GenuineIntel
CPU speed:        3330 MHz

Current executable file: /Applications/Lynx Mixer.app/Contents/MacOS/Lynx Mixer
>>> PLEASE DO NOT EDIT ANY TEXT IN THIS BLOCK!
******
ross
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Mike N View Drop Down
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Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike N Quote  Post ReplyReply Direct Link To This Post Posted: January/09/2018 at 9:42am
Please try Firmware 13.2 and let us know what happens...

Thank you.


Edited by Mike N - January/09/2018 at 9:43am
Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211
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David A Hoatson View Drop Down
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Joined: October/01/2003
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Points: 4993 		Post Options Post Options   Thanks (0) Thanks(0)   Quote David A Hoatson Quote  Post ReplyReply Direct Link To This Post Posted: January/09/2018 at 9:49am
Do you have the two AES16e cards clocked together with a CBL-ICC?  That would be needed to make sure there is only one device set as the master clock.  If you didn't have that, the two cards would drift apart and eventually would go out of sync and you would get distortion like you are describing.
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
Co-founder, Chief Software Engineer
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ross20 View Drop Down
Caracal
Caracal


Joined: December/25/2011
Location: Australia
Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ross20 Quote  Post ReplyReply Direct Link To This Post Posted: January/09/2018 at 3:14pm
Thanks David and Mike for your replies ,

I have one of the AES16e cards set as master clock and this has worked fine with the previous setup I have been running .

I have downloaded the firmware updater for 13.2 ( Firmware Updater 20150225 for PCIe (AES16e, E22, E44) and Thunderbolt )  but when I try to open it I get the following message :
"There are no Lynx AES16e audio cards available to update! "
I have closed down cubase and other audio programs while trying this and have restarted the computer as well but always get the same message .

Do I perhaps have to uninstall the 14.1 version first ? and if so is there an uninstaller on the Mac for this ?

I look forward to your reply ,
Thanks ,
Ross


< ="text/"> p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: #000000}

ross
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Mike N View Drop Down
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Joined: November/13/2008
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Points: 2488 		Post Options Post Options   Thanks (1) Thanks(1)   Quote Mike N Quote  Post ReplyReply Direct Link To This Post Posted: January/09/2018 at 3:29pm
I see that you are using Driver 58D...Please try 58B here. First use the Uninstaller in the 58B folder...
Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211
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ross20 View Drop Down
Caracal
Caracal


Joined: December/25/2011
Location: Australia
Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ross20 Quote  Post ReplyReply Direct Link To This Post Posted: February/04/2018 at 4:45pm
Hello Mike ,

Sorry about taking some time to get back to you .
That solved it  !!
Thanks for that !!

I play the concert flute ( classical music and improvised contemporary music ) and clarity of sound is really important to this type of playing .  The Lynx Auroras and the AES cards completely satisfy this need for clarity and so I really appreciate their quality of build .  And that you stand behind your product by offering real tech support is also deeply appreciated .

Thanking You ,
Ross
ross
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Mike N View Drop Down
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Joined: November/13/2008
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Points: 2488 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike N Quote  Post ReplyReply Direct Link To This Post Posted: February/06/2018 at 3:31pm
Hi Ross,

Excellent! Thank you for letting us know. And thank you for your nice words, they are appreciated. Happy to have you as a happy Lynx customer!
Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211
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